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Legal protection built into every account

When you open an account with us, your data, withdrawals and account security sit at the centre of how we operate.

Data encryption on every loginVerified withdrawal checksLive support in your timezone
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siap33 Legal protection built into every account
REACH OUR LEGAL TEAM

How to contact us about your rights

If you have questions about how we handle your data, want to request a copy of what we hold about you, or need to report a concern, our support team is ready…

Live chat Open a live chat session in the lobby between 08:00 and 23:00 Western Indonesia Time, seven days a week. Select 'Legal Query' from the dropdown menu.
Email support Send your request to [email protected] with your account number and the nature of your query. We confirm receipt within two hours on business days.
Account settings Log in, go to Settings > Privacy & Data, and select 'Request Information' to submit a formal data access request directly through your account.
HOW WE PROTECT YOU

Data security, account access and your choices

Your account is encrypted from the moment you log in. We use industry-standard SSL certificates on every page and store your payment details separately from your game history.

Encryption protocol

All data in transit and at rest is encrypted using AES-256 standard. Login credentials are hashed and salted; payment details never touch our game servers.

Cookie and tracking policy

We use session cookies only to keep you logged in securely. No third-party trackers. You can disable cookies in your browser; your account will still work, but you may need to verify your identity more often.

Data retention

We keep account records for as long as your account is open, plus seven years after closure for legal and audit purposes. You can request permanent deletion subject to local law.

Payment partner security

DANA, OVO, GoPay and QRIS each hold their own security certifications. We verify each transaction with them independently before crediting your wallet.

Identity verification

We verify your name, date of birth and ID number when you first deposit. Withdrawals above certain thresholds trigger a secondary check before clearing to your bank.

Change your privacy settings

Log in > Settings > Privacy & Data to manage what we collect, export your data, or request a full account audit. Changes take effect immediately.

Frequently asked questions about your legal rights

We answer the questions we hear most often from players in Indonesia about how we handle your data, what you can access, and what happens if something goes wrong. If your question is not here, our legal support team is ready to help.

Yes. Log in to your account, go to Settings > Privacy & Data, and click 'Request Information'. We'll compile and send you a copy of your account record, transaction history and any personal details we hold within five business days.

You can close your account at any time through Settings > Account. Any balance in your wallet can be withdrawn before closure. Once closed, your account data is archived and cannot be recovered, but we keep records for seven years for legal compliance.

Yes. Each payment partner encrypts the transaction before it reaches us. We never store your full payment details. Deposits are verified by the payment provider and then credited to your account immediately.

Bank transfer withdrawals typically clear within one business day of approval. Withdrawals to DANA, OVO or GoPay usually arrive within two hours. The exact timing depends on your bank's processing time.

We ask for your full name, date of birth, ID number and a valid phone number. This information is used only to verify your identity and process your withdrawals. We do not share it with third parties except where law requires it.

If you believe a transaction is incorrect, contact our support team immediately with your account number and the transaction ID. We investigate all disputes within three business days and respond with a resolution or explanation.

No. We do not sell your personal data. We may use anonymised, aggregated data for internal analytics and fraud prevention, but never your individual details. You control all marketing communication preferences in your account settings.

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